Customer Relationship Manager

Details: Job Responsibilities:General Dynamics Information Technology is looking for a Customer Relationship Manager (CRM) to provide support to AFNIC for the AFNet Integration Support program. AFNIC requires a wide range of customer relationship expertise and support to assist AFNIC in maintaining an effective CRM team. As the CRM, job responsibilities will include, but not be limited to:• Developing metrics, provide trend analysis, generate reports and provide recommendations/solutions to resolve gaps/shortfalls from adversely affecting core services;• Providing help desk and call center type functions, IAW standard operating procedures and policies;• Answering phones, initiating customer request tickets, creating customer profiles, establishing project or case management folders, generating reports, tracking suspenses and providing input into the overall workload process/program;• Performing complex administrative and analytical tasks in support of the CRM program;• Performing a variety of administrative and analytical tasks in support of a contract program;• Develops plans, including budgets and schedules, and monitors tasks to meet contractual/project requirements for assigned program;• Participating in establishing and defining program plan requirements;• Participating in special projects as required; Required Education:BS or BA or four years of technical experience may be substituted for education requirements. Required Work Experience:Three to Five years in the development of performance/production measures. Customer Service representative experience required Other Desirable Requirements:Secret Clearance Preferred. As a minimum must be able to obtain and maintain a DoD security clearance. Interim Secret is acceptable.

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Customer Service openings in Marshalltown, Iowa

Details: Pharmacy Technician:Responsible for providing friendly & efficient pharmacy and Health Beauty Care department care to all customers. Some essential duties include data entry, filling prescriptions, maintaining merchandise levels, operating cash register and pharmacy computer system. Assists in ordering and maintaining merchandise levels and maintains a clean professional work area.

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